QuickBooks integrates a feature to stay connected with your financial institution, but users often face an error while doing so. "QuickBooks Error OL-393" is an error code that shows up when QuickBooks users try to connect with their bank to downloading business transactions online within the application. It displays a message: Your financial institution sent an error message. If your account details like username/password are changed, or the bank servers are busy, the "OL-393 Error" pops up. The below-described instructions will help you eliminate this glitch effortlessly.
Need immediate assistance from our experts to resolve this QuickBooks online banking error OL-393? Do not hesitate to call us anytime at our toll-free number +1(800) 280-5969.
Step-by-Step Guide to Fix QuickBooks Error Code OL-393
By considering the below-mentioned guide, users can get rid of Error OL-393 in QuickBooks shortly.
Step 1: Check your internet connection before troubleshooting QuickBooks Banking Error OL-393
Before troubleshooting the error, you should ensure that your Internet connection is working well and capable to download transactions by accessing your bank account online.
Also, check that any security program or services are not restricting the software from accessing your banking data.
After that, you can troubleshoot QuickBooks Error Message OL-393.
Step 2: Create a new company file for testing purpose
If the above step cannot fix the banking glitch, you'll need to create a new test file to know the root cause behind this failure.
Follow the further actions: Open QuickBooks > Click on the File tab > Select the New Company option.
Next, you have to select Express Start > Company file setup page displays up.
Fill all the required sections with information.
At the end of the process, make a click on Create Company.
Step 3: Reset Your Added Bank Account in QuickBooks
Go to the Lists and then Chart of Accounts.
Find your preferred account and make a right-click over it, and move to the Edit Account option.
In the Bank Feed Settings tab, do a click on Deactivate all online services.
Finally, click OK > Save & Close.
Note:- After deactivating all online services, you have to reactivate the services again to perform the reset. Follow the steps below to reactivate the services.
For Direct Connect:- Go to the Banking tab > Bank Feeds > Set up Bank Feed for an Account.
Now, choose your bank and fill in all the details that are required.
For Web Connect:- Login to your online banking account through a web browser, then download and save your banking transaction file (.qbo) on your desktop.
Now, open up QB, and go to Utilities available in the File tab.
Make a click on Import > Web Connect Files.
Browse and select the transaction file (.qbo file) present on your desktop, then select the open button.
Now, click on the 'Use an existing QuickBooks account' option available in the Bank Account section.
In the end, click OK once the message displays: Your web connect data file has been imported into QB successfully.
Hopefully, you have properly followed the steps and got rid of the QuickBooks Error OL-393. In case you're still noticing the same frustrating error on your computer screen, you should consider calling our QuickBooks Error Support team at our toll-free number +1(800) 280-5969.